As the business world becomes increasingly interlinked with the digital world, organisations are under more pressure to address IT challenges. Inf
As the business world becomes increasingly interlinked with the digital world, organisations are under more pressure to address IT challenges.
Information technology is in a constant state of change – new technologies are developed, existing technologies are upgraded. As business has become more and more reliant on IT, it has become more and more important for businesses to address the challenges and trends of technology. Historically, only larger enterprises really had the means to keep at-pace with technology; however, managed services has helped bridge this gap and allow more businesses to begin taking strides to address their IT challenges. We discussed this with TechQuarters, a London-based managed service provider (MSP), and Microsoft Solutions Partner. Their experience providing IT support for Construction companies has seen them address many IT challenges over the years, so we asked them which are the most common in today’s business landscape.
1. Digital Transformation Demand
First and foremost, the biggest IT challenge that most business’ face is a lack of staff and resources. Most business are running maintenance on their IT stack, and do not have the time or space to work on additional projects.
On top of this, the demand for digital transformation has never been higher. With business becoming increasingly digital, it is only a matter of time where being a digitally-native company is a prerequisite. According to TechQuarters, digital transformation services are among their most popular services (and the same goes for most MSPs).
2. Customer Experience
With such competitive markets around the world, businesses need to put great care into developing their customer experience. Historically, customer experience and IT were never two areas of a business that were especially integrated – but this is changing rapidly, and companies need to think more about how to bring technology closer to the customer.
3. Cyberthreats
Data privacy and cybersecurity are two areas of IT that have reached a fever pitch in terms of urgency. Businesses simply cannot overlook their cybersecurity obligations anymore. In particular, data protection is a major concern for many businesses. Many MSPs usually also specialise in software and other business solutions. For example, TechQuarters offers Microsoft 365 consulting and Azure consulting, and through that, they have helped many businesses integrate better cybersecurity standards. Cybersecurity challenges may also go hand-in-hand with digital transformation demand, as implementing modern security may require rebuilding infrastructure from the ground up.
4. Data Transformation
A IT challenge that is unique to the modern state of business is the need for data transformation. As data is now considered to be the most valuable resource in the business world, it is important that businesses are working on advancing the way that they leverage data. MSPs can help businesses revolutionise their data estate with modern agile technologies and solutions to streamline the collection and sharing of data, as well as the drilling and analysis of data.
5. Cloud Strategy Development
Cloud computing has been at the centre of digital transformation efforts, and for very good reason. Many businesses have performed cloud migrations, but their goals have been somewhat short-sighted. A common means of moving to the cloud is the ‘lift and shift’ approach, whereby a business essentially recreates a virtual version of their existing IT infrastructure in the cloud, and move all of their data and workloads over.
This is by far the most inefficient way of getting the benefits of the cloud, but the inherent challenge is how businesses can really drill down to re-think the way they do businesses – as this is the key to leveraging the cloud in a transformative way. TechQuarters, who have provided small business IT support London based companies rely on, stated that moving to the cloud is an opportunity to streamline workflows and re-think processes in meaningful ways, and this is something they frequently help clients with.
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