Effective date: October 29, 2025
Welcome to Sulawesita. This Privacy Policy describes how sulawesita.com (“Sulawesita”, “we”, “our”, or “us”) collects, uses, stores, discloses, and protects personal information when you visit or interact with our website, services, or communications. We are committed to protecting your privacy and handling your personal data with care and transparency. Please read this policy carefully to understand our practices regarding your information and how we will treat it.
This Privacy Policy applies to information collected through our website, mobile interfaces, applications, email communications, and other online or offline interactions that reference this policy. It covers visitors, customers, users, contributors, and any third parties who interact with Sulawesita. It does not apply to information collected by third-party websites or services linked from our site. Those third-parties may have their own privacy practices and policies that you should review.
Personal information you provide: When you use Sulawesita or contact us, you may provide personal information such as your name, email address, phone number, mailing address, organization, job title, payment or billing details (when purchasing products or services), and any other data you choose to submit in forms, sign-ups, job applications, or messages.
Account information: If you register for an account, we collect information required for account creation and management, such as username, password (stored securely), profile details, and preferences you select within our services.
Communications: When you communicate with us via email, contact forms, or support channels, we retain the content of your communications, your email address, and any other personal data included in those messages to respond and to improve our services.
Transactional information: When you purchase products or services, we collect transactional data necessary to process orders, such as billing and shipping addresses, payment confirmations, invoices, order history, and related customer service communications.
Health-sensitive or regulated information: In the event our site or services collect health-related, prescription, or other regulated personal data (for example on sites that support health content or marketplace listings), we will only collect such information when voluntarily provided and only to the extent required to deliver the requested service. We will treat any such sensitive information with heightened protections and in accordance with applicable law.
Usage and technical data: When you visit Sulawesita, we automatically collect technical and usage data including your IP address, browser type and version, device type and operating system, pages viewed, referral URL, page interaction data, bandwidth usage, and similar diagnostic and performance information using server logs, cookies, and similar technologies.
Cookies and tracking technologies: We and our third-party partners use cookies, web beacons, local storage, and similar technologies to remember preferences, provide personalized content, analyze usage, and support functionality such as login persistence, shopping cart state, and session management. See the “Cookies and Similar Technologies” section below for more details.
Third-party sources: We may obtain information about you from third-party services and combine that with data we collect. Examples include social networks (when you choose to link accounts), analytics providers, advertising networks, identity verification services, and public databases. We use these sources to enhance and verify the information we hold and to provide more personalized experiences.
To provide and improve our services: We use the information we collect to operate, maintain, and improve Sulawesita, deliver requested products and services, provide customer support, and develop new features. This includes using data to debug issues, improve site performance, and tailor user interfaces.
To process transactions: Personal and payment information is used to process purchases, fulfill orders, manage returns and refunds, and communicate order status. Payment processing is typically handled by secure, PCI-compliant third-party payment processors; we store payment details only when necessary and as permitted by law.
To communicate with you: We send transactional emails, updates, replies to inquiries, and other service-related messages. With your consent, we may also send newsletters, product announcements, marketing communications, promotions, and event invitations. You can opt out of marketing emails at any time by following the unsubscribe instructions contained in those messages or by contacting us directly.
To personalize your experience: We may use data to present content and features tailored to your interests, region, and behavior, to recommend products or content, and to remember your preferences and settings across sessions.
For analytics and research: We analyze aggregated and anonymized usage data to better understand user behavior, measure the effectiveness of our content and marketing, and identify areas for improvement. These analyses help us optimize site navigation, content organization, and product offerings.
To detect and prevent fraud or abuse: We use your information to help detect suspicious activities, prevent fraud, enforce our Terms of Service, protect our rights and property, and ensure the security of our users. This may include conducting identity verification or sharing data with law enforcement where necessary.
To comply with legal obligations: We may process and retain personal information to comply with legal obligations, regulatory requirements, tax and accounting record-keeping, or to respond to lawful requests by public authorities.
What we use: Sulawesita uses cookies, web beacons, pixels, local storage, and similar tracking technologies to collect information about your browsing activities and to remember preferences and settings. These technologies allow us to understand how the site is used, enable essential site functions, and provide more relevant content and ads.
Types of cookies: We use essential cookies required for site functionality, performance cookies to measure and improve site speed and reliability, functionality cookies to remember your choices and preferences, and advertising or targeting cookies used by third parties to serve relevant ads across websites and devices.
Managing cookies: Most browsers allow you to control cookies through their settings, including blocking or deleting cookies. You can also use browser extensions or privacy tools to manage trackers. Please keep in mind that disabling certain cookies may affect site functionality or limit access to features such as saved preferences or login sessions.
Service providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, hosting, analytics, email delivery, customer support, content moderation, and marketing. These vendors receive only the personal information necessary to perform their functions and are contractually required to implement appropriate security measures and to use the data only for the specified purposes.
Third-party content and links: Our site may include links to third-party websites, embedded content, or integrations (such as social networks, video hosts, or mapping services). These third-party services operate independently, have their own privacy practices, and are not controlled by Sulawesita. We recommend reviewing their privacy policies before providing any personal information.
With service providers: We share personal information with vendors and service providers that support our operations, including payment processors, shipping partners, analytics providers, email and messaging services, and cloud hosting platforms. These providers process data on our behalf under contractual obligations requiring confidentiality and security.
With business partners: In some cases, we may share information with business partners for co-marketing, joint offerings, or fulfillment of services. When this occurs, we ensure appropriate safeguards are in place and only the information necessary for the partnership is shared.
For legal reasons: We may disclose personal information when required by law or in response to lawful requests by government authorities, courts, or law enforcement. We may also disclose information when we believe disclosure is necessary to protect our rights, safety, or property, or to prevent fraud or other illegal activities.
During business transfers: If Sulawesita is involved in a merger, acquisition, sale of assets, bankruptcy, or other corporate transaction, personal data may be transferred as part of that transaction. We will require any successor to use the data only for purposes consistent with this Privacy Policy. We will notify affected users of any material changes to data handling in such events as required by law.
With your consent: We may share personal information with third parties when you give explicit consent to do so, such as sharing order details with a logistics partner or consenting to third-party promotions.
Our commitment: We implement administrative, technical, and physical measures designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include access controls, encryption of sensitive data where appropriate, secure servers, network protections, vulnerability scans, and staff training on data privacy and security best practices.
Limitations: While we strive to use commercially reasonable means to protect your personal information, no security system is impenetrable. We cannot guarantee the absolute security of data transmitted to or stored on our systems. If a security breach affecting your data occurs, we will notify you and any applicable regulators in accordance with legal requirements and take reasonable steps to mitigate harm.
How long we keep data: We retain personal information for as long as necessary to provide services to you, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was processed. For example, transaction records may be retained for tax and accounting purposes for a legally required period, while marketing preferences may be retained until you opt out.
Deletion requests: Where permitted by applicable law, you may request the deletion of your personal data. Some data may need to be retained to comply with legal obligations, for legitimate business interests, or to complete transactions. If we cannot fully delete your data, we will inform you of the reasons and the retention period that applies.
Access and correction: Depending on your jurisdiction, you may have the right to request access to the personal information we hold about you and to request corrections to inaccurate or incomplete data. We will respond to verified requests in accordance with applicable law.
Portability: Where required by law, you may request a copy of certain personal data in a structured, commonly used, and machine-readable format.
Deletion and restriction: You may have the right to request deletion of your personal data or to restrict certain processing activities. We will evaluate such requests in line with legal obligations and operational needs.
Objection to processing: In certain circumstances, you may object to our processing of your personal data, including for direct marketing purposes. We will honor valid objections and cease processing for the objected purposes unless we have compelling legitimate grounds to continue.
Opt-out of marketing: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly. Even if you opt out of marketing, we may still send you transactional or service-related messages.
How to exercise your rights: To exercise any of these rights, contact us using the contact details in the “Contact Us” section below. We may require verification of your identity prior to fulfilling certain requests to protect your privacy and security.
Not intended for children: Sulawesita is intended for users who are at least 16 years old or the applicable age of majority in their jurisdiction. We do not knowingly collect personal information from children below the minimum age required by applicable law without parental consent.
If we learn we collected from a child: If we become aware that we have inadvertently collected personal information from a child without appropriate parental consent, we will take reasonable steps to delete that information as soon as practicable. If you believe we have collected personal data from a child, please contact us immediately.
Global operations: Sulawesita operates in multiple jurisdictions and may store, process, and transfer personal data to countries outside your country of residence. These countries may have different data protection laws than your jurisdiction.
Safeguards: When transferring data internationally, we implement appropriate safeguards such as contractual protections, standard contractual clauses, and other measures required by applicable law to ensure an adequate level of protection for your personal information.
Analytics: We use analytics services to understand how users interact with Sulawesita, measure performance, and improve content and features. Analytics providers may collect information such as pages visited, session duration, and interaction events. We use aggregated and anonymized analytics where possible to protect individual privacy.
Advertising: We may use third-party advertising partners to display ads and promotions across the web. These partners may use cookies and tracking technologies to serve relevant ads based on your browsing activities. You can manage ad personalization settings via the tools provided by advertising platforms or by opting out through industry opt-out mechanisms.
Embedded content: Some pages may include embedded content such as videos or social widgets. These third-party services may collect data about your interaction with the embedded content and have separate privacy practices.
Payment processing: When you make purchases on Sulawesita, payment information is processed by secure, PCI-compliant third-party payment processors. We do not store full payment card numbers unless you explicitly opt into a secure tokenization service provided by the payment processor. Payment processors are bound by contractual obligations to protect your data.
Fraud prevention: We may use third-party services and internal systems to detect and prevent fraudulent activity. This may require sharing relevant transaction, device, and account information with fraud prevention partners and law enforcement where appropriate.
Transactional communications: We send emails and other messages related to your account, purchases, and service updates. These communications are necessary for providing our services and cannot be opted out of in most cases.
Promotional communications: With your consent, we may send newsletters, special offers, and marketing messages. You can unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us.
Marketplace listings: If you use Sulawesita through a third-party marketplace or integrated platform, different terms and data practices may apply. We may receive order or account data from those platforms to fulfill services and provide support.
APIs and integrations: Where you connect Sulawesita to third-party services (for example, analytics, CRMs, or social platforms), you authorize the sharing of data necessary to enable the integration. Review the privacy practices of those third parties before connecting them.
Policy updates: We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will publish the revised policy on our website with a new effective date. Where required by law, we will notify you of significant changes and obtain consent if necessary.
Review regularly: We encourage you to review this policy periodically to stay informed about how we collect and use your information.
Verifying identity: To protect your privacy, we may require you to verify your identity before fulfilling requests to access, correct, or delete personal data. This helps prevent unauthorized access to personal information.
Response timeframe: We will respond to verified requests in accordance with applicable law. If we cannot comply with a request, we will explain the reasons and any available alternatives or limitations.
Data controller: Sulawesita (the operator of sulawesita.com) is the data controller responsible for determining the purposes and means of processing personal data collected via this site.
Data processors: We engage data processors (service providers) who process personal information on our behalf. These processors are contractually bound to handle data securely and only as instructed by Sulawesita.
Contractual necessity: We process personal data necessary to perform contracts with you, such as delivering products, providing services, or processing payments.
Consent: Where required, we rely on your consent to process certain types of personal data, such as subscribing to newsletters or receiving marketing messages. You may withdraw consent at any time where permitted by law.
Legitimate interests: In some cases, we process data based on our legitimate interests, such as improving services, preventing fraud, and protecting our website. We balance these interests against your rights and freedoms.
Legal obligations: We process data to comply with legal and regulatory obligations, including tax, accounting, and law enforcement requests.
Filing complaints: If you have concerns about our privacy practices, please contact us first so we can address your concerns directly. If you remain unsatisfied, you may lodge a complaint with the data protection authority or regulator in your jurisdiction.
Governing law: This Privacy Policy and any disputes arising from it are governed by the laws applicable to Sulawesita’s operations, subject to local mandatory provisions. Dispute resolution procedures may vary by jurisdiction.
By using our site: By accessing or using sulawesita.com and related services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your personal information as described herein.
Consent where required: Where required by applicable law, you provide consent for Sulawesita to process your information by submitting data through our website, registering an account, making purchases, or opting into specific services.
Region-specific rights: Depending on your location, additional privacy rights may apply. Residents of certain jurisdictions (such as the European Economic Area, United Kingdom, or other regions with data protection laws) may have specific rights relating to access, correction, deletion, restriction, portability, and objection. Please contact us to understand how these rights apply to you.
Data protection officer: If applicable, contact details for our Data Protection Officer (DPO) will be provided on our website or upon request. You may also reach our privacy team at privacy@sulawesita.com for any privacy-related inquiries.
Continuous improvement: Sulawesita is committed to improving privacy practices and maintaining transparency about how we handle personal information. We regularly review and update our policies and practices to reflect legal changes, technological developments, and evolving user expectations.
Thank you: Thank you for trusting Sulawesita. We value your privacy and the opportunity to serve you. If you have further questions about this policy or how we handle your personal data, please get in touch with our privacy team at privacy@sulawesita.com.